For companies that have moved to a hybrid workforce, the CIO’s role has expanded. The IT team is tasked with implementing tools to improve communication, keep teams connected, and build a remote company culture.
A path toward composability
In a survey of 2,387 senior IT executives, Gartner found that the biggest goal for CIOs in the new year is to help their company become what it calls, a high composability organization.
Through the pandemic and the many disruptions that followed, being able to change quickly was a determining factor when it came to remaining profitable. A company that can do this has a high level of composability. While IT is central to this skill, there’s more to it than implementing a new system.
Audit how work is mapped, tracked, and reported. Winners will focus on accuracy and connectedness
Accuracy
The Gartner study breaks the enormous task of reconfiguring an organization to be more composable – ready to quickly recompose everything from people to processes to physical assets – into steps.
Step one is to stop working in uncoordinated silos based on business process – sales, onboarding, production, and accounting – and instead map work around customer journeys. This requires disparate business functions to work together using digital tools and technologies that bring clarity to the customer’s journey.
A highly composable company will rely on one central tool that follows the customer through every process – from onboarding to product delivery – and that is at the fingertips of everyone in the organization who touches that journey.
Reporting and forecasting based on the most accurate view of real-time operations will eliminate major process gaps. If you’re interested in boosting margins, this is low-hanging fruit.
Connectedness
Remote work has raised expectations for technologies that can connect people, build relationships, and encourage collaboration. According to CIO.com, this is going to be a big issue for tech leaders in 2023.
One way tech leaders see this unfolding is to adopt tools that stitch together the systems that different departments and roles use so that, even if one team is using spreadsheets and another lives in a CRM, there is a place where it all comes together. The sales team sees what happens to a client through onboarding and implementation and the onboarding team understands what brought the customer in.
All the information about every process along the way would be tied together and visible – not requiring someone to run a report before the data is of use.
Those who can harness the power of real-time data and connect their systems will have a market advantage by simply having agility mechanisms built into operations.
Use AI to make better decisions (no, really - we mean it this year)
Carhartt, the workwear clothing company, is running trials to use AI to help its teams optimize delivery through its distribution centers. This system will be able to track supply and demand as well as capacity and demographics to create personalized customer experiences.
Komatsu, the industrial equipment manufacturer, has established a competitive advantage in its use of autonomous technology including self-driving mining vehicles, construction site logistics, and internal project portfolio management automation systems.
Tech leaders who shared their resolutions with CIO.com cited customer experiences and creating efficiencies through automation as priorities.
Okay, but what does it mean to move faster? When do we stop the automation and AI wish list and begin to adopt effective technology?
CIOs who offered predictions to CIO Dive said that AI has evolved to the point where it is no longer an experiment but is now core to business operations. The decisions around AI this year will not be about whether to use it. They will be about how to best tap its power to realize success.
This is the year that tools get out of the way in the name of composability. AI shouldn’t be something you have to manage. It runs complex computations for you in the background. The greatest impact will come from the tools that can pull multiple sources of data from real-time operations to provide the most accurate view of your work in progress.
It will monitor risk and flag issues and conflicts, preventing disruptions, and it will help your finance team forecast more accurately.
And we all know that it’s all about the finance team 😉
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About Moovila | Autonomous Work Management
Moovila’s RPAX monitoring technology continuously scans live work data and processes for the most realistic view of your work, risks, and shows you where future bottlenecks and what delays are going to occur.
Moovila’s resource management automation allows you to see capacity and schedules in real time, and how that influences your projects and programs. Having been tested at massive scales, it treats all processes the same by automating the data that’s the most live, giving you the most accurate picture of how you operate today.
Learn more about our AI-driven work management solutions at OPEX 2022 or take a virtual tour today.
